Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. For clothing it must be unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at info@playfulmimic.com. There is also a self-serve option located in your customer account.

The return address is: 9595 E Thunderbird Rd, Unit 2007, Scottsdale, Arizona 85260.

Once your return received, inspected, and accepted, we’ll issue your refund. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@playfulmimic.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once your return received, inspected, and accepted, we’ll issue your refund. Please remember it can take some time for your bank or credit card company to process and post the refund.